Billing Terms and Conditions

Effective Date: June 10, 2025

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Conscious Kitchen Co ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in U.S. Dollars and are subject to change without prior notice.
  • Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • Electronic Funds Transfer (EFT)/ACH Payments
  • PayPal

2.3 Payment Due Date

  • One-Time Purchases: Payment is due upon receipt of order.
  • Subscription Services: Payment is due on the first day of each month.

3. Invoicing

  • Invoice Issuance: Invoices will be issued upon order completion.
  • Delivery Method: Invoices will be sent electronically via Online Portal to the contact information provided by the Customer.
  • Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Late Payments

4.1 Interest on Late Payments

Late Fee (where applicable): If payment is not received by the due date, a late payment interest of 1.5% per month will be charged on the outstanding balance.

4.2 Suspension of Services

  • Service Suspension: We reserve the right to suspend or terminate services if payment is not received within 5 days after the due date.
  • Reinstatement: Services will be reinstated upon full payment of outstanding amounts, including any late fees.

5. Disputed Charges

  • Notification Period: Notify us in writing within 10 days of the invoice date if you dispute any charges.
  • Contact: Email support@consciouskitchencompany.com with the invoice number and details.
  • Resolution: We will investigate and resolve billing disputes promptly.

6. Refunds and Credits

  • Policy Reference: Refunds or credits are provided in accordance with our Refund Policy.
  • Processing Time: Any approved refunds will be processed within 5 to 7 days to the original payment method.

7. Taxes

  • Customer Responsibility: You are responsible for all applicable taxes, including sales tax, VAT, GST, etc.
  • Tax Exemption: Provide a valid tax exemption certificate at the time of purchase if applicable.

8. Billing Errors

  • Corrections: We will correct billing errors promptly.
  • Overcharges: You will be refunded or credited.
  • Undercharges: We will invoice you for the outstanding amount.

9. Subscription and Recurring Payments

9.1 Automatic Renewal

  • Renewal Terms: Subscriptions renew automatically unless canceled.
  • Notification: A reminder may be sent prior to renewal.

9.2 Cancellation

  • How to Cancel: Provide written notice at least 7 days before the end of the billing cycle.
  • Effect of Cancellation: You will retain access until the current billing period ends.

10. Payment Security

  • Data Protection: Payment info is handled securely.
  • Payment Processor: We use Shopify Payments and do not store your credit card data.
  • SSL Encryption: All transactions are secured using SSL technology.

11. Changes to Billing Terms

  • Modification Rights: We may modify these terms at any time.
  • Notification: Changes are effective upon posting on our website.
  • Acceptance: Continued use constitutes agreement to the new terms.

12. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for incidental or consequential damages.
  • Maximum Liability: Our maximum liability is limited to the amount paid by you in the past 6 months.

13. Governing Law

  • Jurisdiction: Governed by California law.
  • Venue: Any legal action will take place in courts located in California.

14. Contact Information

15. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Conscious Kitchen Co regarding billing and supersede all prior agreements.

Acknowledgment: By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.