Refund and Return Policy

Effective Date: June 10, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Conscious Kitchen Co website located at www.consciouskitchencompany.com.

2. Contact Information

  • Email: support@consciouskitchencompany.com
  • Phone: (559) 556-0297
  • Address: 5008 CA-140 #289, Mariposa, CA 95338
  • Hours: Monday–Friday, 9am - 7pm, PDST

3. Return Eligibility

Customers in the USA have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

  1. Contact Customer Service:
    • Email us at support@consciouskitchencompany.com or call (559) 556-0297 within 14 days of receiving your order.
    • Provide your order number and a detailed reason for the return.
  2. Return Authorization:
    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:
    • Securely pack the item in its original packaging.
    • Ensure all accessories, manuals, and free gifts are included.
  2. Include Documentation:
    • Include the return authorization form and any necessary supporting documents or images.
  3. Attach Shipping Label:
    • Download and print the return shipping label provided in our email.
    • Affix the label to the outside of the package.

4.3 Shipping the Return

  1. Shipping Method:
    • Use UPS, USPS, FedEx, or DHL.
  2. Ship the package within 7 days of receiving the return authorization.
  3. Use a trackable shipping method to ensure your package arrives safely.

5. Return Shipping Costs

  • All return shipping costs are the responsibility of the customer.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibili