Shipping Policy

Effective Date: June 10, 2025

1. Introduction

At Conscious Kitchen Co ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.consciouskitchencompany.com.

2. Shipping Destinations

Countries We Ship To: United States

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (USA):
    • Standard Shipping: Free shipping
    • Flat Rate Shipping: [Insert rate or description if applicable]
  • International Shipping: Not available at this time
  • Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.
  • No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 7:00 PM PST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 3–5 business days
    • Expedited Shipping: 1–2 business days
  • International Shipping: Not available at this time
  • Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather, customs, or carrier delays.

6. Shipping Methods and Carriers

  • Reliable Carriers: USPS, UPS, FedEx
  • Shipment Tracking: All orders include tracking information, which will be provided via email once shipped.
  • Insurance: Shipments are insured against loss or damage. Please contact us promptly if issues arise.

7. Order Tracking

  • Tracking Information: You will receive an email with your tracking number, carrier name, and tracking link after your order has shipped.
  • How to Track Your Order: Visit www.consciouskitchencompany.com/track-order or the carrier's website and enter your tracking number.
  • Assistance: Contact our Customer Service if you have any questions.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: Contact us if your package is delayed beyond the estimated time: support@consciouskitchencompany.com or (559) 556-0297.
  • Lost Packages:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages

9. Missing Items

  • Reporting Missing Items: Contact us within 7 days of receiving your order with your order number and item details.
  • Resolution: We will promptly investigate and either resend the item(s) or issue a refund.

10. Return and Refund Policy

  • Returns: Accepted within 30 days of receiving your order.
  • Conditions: Items must be unused, undamaged, and in original packaging. Some items may be ineligible for return (e.g., personalized or perishable goods).
  • Return Shipping Costs:
    • Customer Responsibility: If not defective or misrepresented.
    • Company Responsibility: If due to our error.
  • Refunds: Processed within 7 days after we receive the returned item. Issued to original payment method.
  • More Info: See our full Return and Refund Policy.

11. Incorrect Address

  • Address Accuracy: Ensure all shipping info is correct. We are not responsible for incorrect addresses provided by the customer.
  • Returned Packages: If returned to us due to an incorrect address, we will contact you to reship. Additional charges may apply.

12. International Customs and Duties

  • Customs Clearance: May cause delays beyond delivery estimates.
  • Taxes and Duties: Not included in item or shipping prices. Buyer is responsible.
  • Customs Policies: Vary by country. Contact your local customs office for details.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@consciouskitchencompany.com
Customer Service Phone: (559) 556-0297
Company Address:
Conscious Kitchen Co
5008 Highway 140 #289
Mariposa, CA 95338
USA

Our customer service team is available Monday to Friday, 8 AM to 7 PM PST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review this policy periodically.

Thank you for shopping with Conscious Kitchen Co!
We appreciate your business and are committed to providing you with exceptional service.